Return Policy

Returns will only be accepted provided that:

The product must still be under warranty, and meet the following requirements:

(a)    the Client has complied with the provisions of clause 8.1 of the Terms and Conditions under “Risk”; and
(b)    Aura has agreed in writing to accept the return of the Goods; and
(c)    the Goods are returned at the Client’s cost within fourteen (14) days of the delivery date; and
(d)    Aura will not be liable for Goods which have not been stored or used in a proper manner; and
(e)    the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.

Aura may (at their sole discretion) accept the return of Goods for credit but this may incur a handling fee of up to twenty-five percent (25%) of the value of the returned Goods plus any freight costs.

In order to file and attain any refund(s); or credit(s), the client must complete; with sufficient evidence; the “Refund Request” form, which will be provided after the client has attempted to resolve the matter with Aura Designs, and a refund; or credit has been agreed between the two parties (Aura, and the client).

Upon return of the fully completed form, and provided evidence, it may take up to 31 days for the matter to be processed and refund/credit applied, where a reasonable additional 3-5 business days may apply for the funds to appear in your account dependant on banking processing times out of Aura’s control.

All contact regarding refunds, MUST be initiated and negotiated via email to:

Click to download the -> refund request form*

*Please complete the form in full, including the declaration (do not complete “Office Only”), otherwise your application may not be processed.